Return & Refund Policy

Return window

You may request a return within 7 days from the date your order is delivered. Return requests made after 7 days may not be accepted.

Returns we accept

• Defective, damaged or incorrect items received by the customer
• Non-defective items if they are unused, unopened and eligible
• Items that are complete with original packaging and accessories

Product condition

Returned products must be in new, unused and resaleable condition. For hygiene and safety, used bottles, opened drinkware, missing parts, damaged packaging or products with signs of use may be rejected.

Items not eligible for return

• Products used, washed, filled with liquid or damaged after delivery
• Items returned without original packaging, accessories or invoice
• Products damaged due to misuse, accidental breakage or improper care
• Clearance or final-sale products where marked as non-returnable

How to request a return

1. Contact our support team within 7 days of delivery.
2. Share your order number, reason for return and clear photos or video.
3. Wait for return approval and instructions before sending the item back.
4. Pack the item safely with all original packaging and accessories.

Return shipping fee

If the item is damaged, defective or incorrect due to our mistake, Sahoolat will guide you on the return shipping process. For buyer remorse, wrong item ordered, change of mind or exchange requests, the customer may be responsible for return shipping charges.

Refund process and timing

Once we receive and inspect the returned item, approved refunds are processed within 7 to 10 business days. Refunds may be issued through the original payment method, bank transfer, mobile wallet or store credit depending on how the order was paid.

Exchanges

Exchanges may be accepted within 7 days if the product is unused, eligible and the requested replacement is available. Price differences and additional shipping charges may apply.