Privacy Policy

Information we collect

• Name, phone number, email address and delivery address
• Order details, purchased products, payment method and order notes
• Account details if you create an account or login
• Messages sent through WhatsApp, contact forms or customer support
• Website usage data such as pages viewed, device type and browser data

How we use your data

• To process, confirm, ship and deliver your orders in Pakistan
• To contact you about order confirmation, delivery or support
• To handle returns, refunds, exchanges and warranty-related requests
• To improve our website, product selection and customer experience
• To prevent fraud, misuse, unauthorized transactions and security issues

Payment information

We do not intentionally store complete card details on our website. Online payments, if available, are processed through payment service providers. Cash on delivery orders may require phone confirmation before dispatch.

Cookies and tracking

We may use cookies, pixels and analytics tools to keep the website working, remember preferences, measure performance, improve marketing and understand how customers use our store.

Sharing information

We may share necessary information with courier companies, payment processors, hosting providers, analytics tools, fraud-prevention services and customer support tools. We do not sell your personal information to unrelated third parties.

Data security

We use reasonable technical and organizational safeguards to protect customer information. Access is limited to authorized personnel and service providers who need the information to operate our business. No online system can be guaranteed 100% secure.

Data retention

We keep order, account and support information for as long as needed to provide services, comply with tax/accounting requirements, resolve disputes, prevent fraud and maintain business records.

Your choices

You may contact us to request correction of inaccurate account or order information, unsubscribe from promotional messages, or ask questions about how your information is handled.